Terms and Conditions of sale of our Shop
The sale of alcohol is prohibited to minors, therefore the site is aimed only at users who have reached 18 years of age or the age required by the law in force in their country of residence.
All product prices are expressed in Euros (€) and are inclusive of VAT, unless explicitly stated otherwise.
Any additional costs will be expressly indicated in the order form.
They do not include any taxes, duties or customs duties applicable in the country of destination. These costs, which differ from country to country, will therefore be borne directly by the customer.
They do not include transport costs, which will be calculated at the time of purchase based on the weight of the goods, the number of items selected and / or the destination address. Free shipping will be expressly indicated for certain products or for exceeding a certain spending limit.
The goods to private customers will be delivered with a receipt. Only upon specific Customer request during the order phase will the issue of the invoice – reserved only to operators who have requested it upon order confirmation – be sent and will be sent after the delivery of the goods.
Prices, descriptions or availability of the products displayed are subject to change without notice.
RIGHT OF WITHDRAWAL:
In the event of failure to collect the material in stock at the courier’s warehouses within 3 working days due to repeated inability to deliver to the address indicated by the customer when ordering, the order will be automatically canceled.
Based on the provisions of Legislative Decree No. 185/99, the consumer / customer has the right to withdraw from this contract, without any penalty, within 10-14 days of receipt of the goods, by sending, within that period, of an explicit declaration (must contain the indication of the product and the order number) by registered letter with return receipt to the address indicated below:
Fattoria Castelvecchio, Via Certaldese 30, 50026 San Casciano Val di Pesa – FI;
or with an email at email@example.com .
Please note that if you withdraw from the purchase contract, the costs for shipping to our office will be fully borne by the customer. To receive a refund, the goods must be intact and complete in all their parts with original packaging. Attention, products sent after the deadline to our warehouse without the above requirements cannot be refunded.
To exercise the right of withdrawal, the customer must also choose from one of the following possibilities:
– Issuing of a purchase voucher: which must be spent within one year of its generation, under penalty of forfeiture of the credit.
– Replacement of the goods
– Money back (via the same payment method used in the first transaction.
The refund concerns the price of the product and the first shipping costs and will be made within 30 days of receipt of the returned goods.
DELIVERY OF PRODUCTS AND SHIPPING COSTS
The goods will be shipped through our trusted couriers depending on the area required for delivery. Your order will be packaged in suitable and safe packaging and at the time of shipment an e-mail notification of the shipment has been sent containing the courier reference and with a reference number to check and track the status of your shipment.
Italy: Delivery 3-4 working days, the cost of shipping is calculated by the system when ordering.
European Union: Delivery 4-5 working days, the cost of shipping is calculated by the system when ordering.
Extra EU: Delivery 7-10 working days, the cost of shipping will be calculated by the system when ordering.
The invoice or receipt, attached to the delivery of the goods, must be kept as a valid document for the guarantee.
If at the time of delivery you notice damaged products by the courier, you must reject the package by signing the accompanying note “With reserve”. We will take care of returning a new parcel completely at our expense.
TERMS OF PAYMENT
For deliveries made in Italy: Credit Card (CartaSi, AMEX Visa and Mastercard circuits).
For deliveries made abroad: Credit Card (CartaSi, Visa and Mastercard circuits).
You can contact us for the after-sales service by email at firstname.lastname@example.org or on WhatsApp at +39 366 4816607 from Monday to Friday, excluded holidays, with times 9-12 and 14-17.
RETURN AND REPLACEMENT OF PRODUCTS
If the purchased products have anomalies (for example, the smell and the taste of the cork), the Customer must notify us via email email@example.com within 24 months from purchase. The report must be accompanied by the order number and the product name. The product must be returned with at least 2/3 of the original content and with the cap properly trimmed and in the original packaging. The Customer may request the replacement or refund of the cost of the product.
The buyer must return the goods to Fattoria Castelvecchio at his own expense. Due to the anti-terrorism law we cannot recover the goods outside of Italy therefore we invite foreign customers to contact us by e-mail at the address: firstname.lastname@example.org a > to activate a return procedure.
The costs to be incurred for the crossing of other countries to destination are borne by the consignor and the customs operations in the country of arrival including the liquidation of all the burdens on the goods in the country of destination.
Any returns will be managed with the DDP (Duty Delivery Paid) formula.
AVAILABILITY OF PRODUCTS
The assortment of products on the site castelvecchio.it reflects their exact availability. The images accompanying the information sheets of a product or offer may not be perfectly representative of its characteristics but may differ in size and accessory products shown in the figure.
In the event that the order cannot be processed as requested by the customer, Fattoria Castelvecchio di Filippo Rocchi will promptly notify the same with a new MAIL, and the order will be deemed canceled.